Returns & refunds

30-day return window

You may request a return within 30 days after the order is marked delivered. Items must be unworn, unwashed, unaltered and returned with their original tags and packaging. Contact care@vaulenne.com before sending anything; returns sent without authorization may not be accepted.

Damaged, incorrect or missing items

Inspect your order when it arrives. Contact us within seven days if an item is damaged, defective, incorrect or missing, and include your order number plus clear photos. We will arrange an appropriate replacement, refund or other remedy at no additional cost where the claim is confirmed.

Return address and costs

After your return is authorized, we will email the correct return instructions and destination for that item. Because products can be fulfilled by different supplier partners and warehouses, the return address may vary by product and country and may be different from the address on the parcel or shipping label. Do not return an item to an AliExpress seller, the sender address printed on the package, or any other address unless VAULENNE has provided it in writing. Items sent to an unauthorized address may be lost and may not qualify for a refund.

For change-of-mind returns, return postage and any non-refundable customs charges are the customer’s responsibility. Original shipping charges are not refundable unless the order was incorrect or defective. Final-sale items, gift cards, intimate goods, and items showing wear, scent, damage or alteration cannot be returned where applicable law permits.

Refund timing

Once a return is received and inspected, we will email the result. Approved refunds are issued to the original payment method, normally within ten business days. Banks and card providers may need additional processing time. If more than fifteen business days have passed after approval, contact us.